Common queries answered
Frequently asked Questions
The order received from you is kept in our ‘Pending zone.’ Once the order is received you can make alterations and update as per your requirements till the status changes to ‘Progression zone.’ No alterations will be entertained in this zone. Upon delivery, we update ‘Delivered’ on our website thus assuring you a successful delivery.
For every delivery, a tracking ID is mentioned which can be used to trace your order.
Flowers are a priority product in our list of deliverables. Due to its pristine nature, we offer delivery on the same day for flowery gifts. Abiding by our time policy, orders received by 1 pm on weekdays and before 12 noon on Saturdays or before 11 pm on Sunday assure same day delivery of your flower gifts. Please note that time mentioned is as per the recipient’s address.
Our chain of florists is working day in and day out and providing supreme flower presents for our clients. According to the hospital policies, we deliver to our customers even at bed side. Be it at rooms personally or at the reception, we deliver the flowers.
During such a situation, either of the following is done:
Try to communicate with the receiver over phone call and ask for her availability.
Leaving a goodwill note at the recipient’s door for collection of the present.
Handing over the present to a trusted neighbour along with a goodwill note.
Due to availability constraints of certain products, certain situations may arise when the ordered flower is unavailable. Under such condition, without changing the design and decoration, flowers are appropriately substituted by flowers of similar price range.
Accepted mode of payment includes credit card, debit card, digital payment and inter-bank transfer.
Depending upon the location, our products are delivered by the best courier services available at your location. The products can also be tracked using the reference number provided. Our products get delivered all through the week, even on Sundays. Any alterations regarding the delivery is intimidated beforehand to avoid any hassle.
Utmost care is taken from our site during product delivery. Packaging is done as per the requirement to mitigate any such damages during transit.
Yes, we cater our services all across the globe.
No, we don’t entertain special arrangements like writing on the birthday cake on our products. We do send a birthday card along with the cake which can be used to write a birthday message.